Royal Ace Casino Terms of Use

This page sets out the terms and conditions that govern your use of the Royal Ace Casino platform. It explains the relationship between us and our users, the rules that apply to accounts and activity on the site, and how we handle deposits, withdrawals, promotions and disputes. By accessing or using our services you agree to these terms, so please read them carefully and contact support if you have any questions.

Account responsibilities

You are responsible for maintaining the confidentiality of your account details and for all activity that occurs under your account. Do not share your login credentials or let others access your account. Notify us immediately if you suspect unauthorised access or if your account details are compromised. We may suspend or close accounts that show signs of fraud, chargebacks, abuse or other prohibited activity.

Eligibility requirements

To open an account you must meet the legal age and eligibility rules that apply in your jurisdiction. You must provide accurate personal information during registration and keep that information up to date. We may require identity and address verification before allowing play, deposits or withdrawals. Accounts found to belong to ineligible users will be closed and any funds handled in accordance with our verification and anti-fraud procedures.

Acceptable platform use

Use the platform in a lawful and fair manner. Prohibited actions include collusion, use of unauthorised software or bots, chargeback abuse, money laundering, account sharing, and any attempts to exploit bonuses or technical vulnerabilities. We reserve the right to restrict access, confiscate bonuses, and close accounts when activity breaches these rules.

General bonus and promotion rules

Promotions and offers are subject to specific terms that are published with each campaign. Wagering, eligibility, maximum bet and game contribution rules will be stated in the promotion terms. Only one active bonus may apply where stated, and bonuses may be voided for bonus abuse or other breaches. Withdrawals may be delayed or declined until verification and wagering checks are completed.

Deposits and withdrawals

Payments must be made using the methods listed in the cashier. Deposit and withdrawal processing times, minimums, maximums and any third-party fees depend on the chosen payment method. We may require additional documentation for large withdrawals or where anti-money-laundering checks are necessary. Withdrawal requests are subject to verification and our payment processing procedures; we may apply reasonable limits or stagger payments for large sums.

Dispute resolution

If you have a dispute, contact our support team so we can investigate. We will review account records and, where necessary, request supporting documentation. We aim to resolve issues directly and promptly. If we cannot reach an agreement, further steps may include escalation to independent mediation or legal remedies available in accordance with applicable law.

Updates to terms and conditions

We may update these terms from time to time. Material changes will be communicated via the site or by email and will take effect as stated in the notice. Continued use of the platform after an update means you accept the revised terms. It is your responsibility to review this page regularly for changes.