Privacy Policy
This Privacy Policy explains how we collect, use, and protect the personal information you provide when you create an account, play games, or otherwise use our services. We take your privacy seriously and describe below the types of data we collect, how we use it, and the choices available to you as a user in Canada.
Types of data we collect
Personal data
We collect information that identifies you directly, including name, date of birth, email address, phone number, billing and residential address, and government ID when required for identity verification. Account credentials and contact preferences are also included in this category.
Technical data
When you visit our site or app we collect technical information such as IP address, device type, browser type, operating system, screen resolution, and connection information. We also log session data, search and navigation activity, and error reports to maintain and improve services.
Transactional data
We record payment and transaction details needed to process deposits, withdrawals, and bonuses, including payment method, transaction amount, currency, and timestamps. We may also keep records of wagers, wins, losses, and play history associated with your account for account management and fraud prevention.
How we use information
We use your information to operate your account, process transactions, verify identity, prevent fraud, and comply with legal obligations. Data also supports customer service, dispute resolution, security monitoring, and system maintenance. Where permitted, we use anonymized or aggregated data for analytics to improve product features and user experience.
Data protection practices
We maintain administrative, technical, and physical safeguards to protect personal information against unauthorized access, disclosure, or misuse. This includes encryption of sensitive data in transit, access controls for internal systems, and routine security reviews. Staff access to personal information is limited to those who need it to perform their duties.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable secure sign-in, and analyze how our services are used. Third-party analytics and advertising partners may use cookies on our site. You can manage cookie settings via your browser or device, or opt out of certain tracking through available preference tools.
User rights
Depending on applicable law, you may have rights to access, correct, or delete personal data, to object to or restrict processing, and to request portability of your information. You may also withdraw consent where processing is based on consent. To exercise these rights, contact us using the details below. We will verify requests to protect account security.
Access, correction and deletion of data
To request access, correction, or deletion, contact our privacy team. We will confirm receipt and respond within a reasonable time. Certain information may be retained as required for recordkeeping, fraud prevention, or to comply with legal obligations.
Information sharing and third parties
We may share personal data with service providers who support our operations, such as payment processors, identity verification and fraud prevention services, hosting and analytics providers, and legal advisors. We require these partners to protect data and use it only for authorized purposes. We will disclose information when required by law or to protect the safety of users and our rights.
Privacy policy updates
We may update this policy to reflect changes in our practices. Material changes will be posted on our site and, when appropriate, notified to registered users. Continued use of our services after updates constitutes acceptance of the revised policy.
If you have questions or wish to exercise your privacy rights, contact [email protected].