Need help? Our support team is ready to assist with account-related questions, deposits and withdrawals, technical issues while playing slots or live casino, or general feedback about promotions and verification. Reach out by live chat, email or phone for prompt, practical assistance. We handle routine account requests, guide you through bonus activation and KYC steps, and escalate complex technical problems to specialised agents when needed. Support is available in English and we aim to respond quickly.
| Department | Contact |
|---|---|
| Customer support | [email protected] (live chat & email, typical reply within 1 hour) |
| General enquiries | [email protected] (billing, account, promotions) |
| Affiliate enquiries | [email protected] (partner onboarding & payments) |
| Phone | +1 416 582 3094 (voice support, local rates may apply) |
| Working hours | Mon-Fri, 09:00-21:00 ET; Sat-Sun, 10:00-18:00 ET |
Email Support
Email is the preferred way to handle detailed requests, account issues, or to send supporting documents. Please email [email protected] with a clear subject line, your account username and up-to-date contact details. Providing precise information helps us process your request faster and avoids unnecessary delays. Complex cases may require 24-72 hours for a full response.
Contact Form
Response Time
Our support team aims to respond quickly. Most inquiries receive a reply within one business day. Simple questions via live chat or email are usually answered faster, while complex account, payment, or verification issues can take longer as they require investigation. Response times depend on the issue’s nature and documentation provided; we’ll keep you updated until it’s resolved.
Feedback
We'd love to hear your feedback, suggestions, or ideas to improve the site. Your comments are reviewed carefully by our team and help shape updates to features, promotions, and account services. Please share what you like or what could be better. Every note is read and used to improve the service and overall user experience.