Responsible Gambling Policy

We take responsible gambling seriously. We want players to enjoy their time with us while keeping play safe and under control. This page explains our approach to player protection, the tools we offer to manage activity, and where to find professional support if you need it.

Player protection principles

We promote safe play by focusing on transparency, prevention and timely support. We monitor accounts for signs of risky behaviour and take action where needed to protect players. Our aim is to help you make informed choices and limit harm related to gambling activity.

Activity-control tools

We provide several self-service controls you can use at any time. These include deposit limits, loss limits, session time alerts and voluntary account breaks. To change settings, visit your account area or contact support and we will assist with implementation.

Deposit limits

You can set daily, weekly or monthly deposit limits to control how much you add to your account. Limits are applied immediately once confirmed and they can be lowered at any time. Requests to increase limits may require a waiting period for your protection.

Loss limits

Loss limits help limit the total net losses over a set period. Setting a loss cap can be an effective way to keep play within a budget. Loss limits are tracked in your account history and we will enforce them once reached.

Time limits and session management

Session time controls let you set maximum play times and receive alerts when a session ends. You can also set mandatory breaks between sessions to avoid extended play. These tools are designed to encourage regular pauses and reflection.

Self-exclusion

If you need a longer break, you can request temporary or permanent self-exclusion. During self-exclusion your account will be restricted from placing wagers and deposits. We will confirm the exclusion and provide information on how to extend or end the period when appropriate.

Signs of problematic behaviour

Look out for warning signs such as chasing losses, borrowing to fund play, neglecting responsibilities, or experiencing strong urges to keep gambling. If you or someone you know shows these signs, consider using limits, taking a break or seeking professional help.

Tips for maintaining control

Set a budget before you play and stick to it, use the available deposit and loss limits, enable session alerts, and avoid gambling when stressed or under pressure. Treat play as entertainment not a way to make money and review your activity regularly.

Professional help and support organisations

If you need extra support, contact your provincial problem gambling centre or a national helpline for confidential advice. Trained counsellors and support groups can help with coping strategies and recovery plans. If you would like assistance implementing controls, contact our support team and we will help you take the next steps.