Royal Ace Casino Responsible Gambling
At Royal Ace we take responsible gambling seriously. We aim to keep play safe and enjoyable for our Canadian customers by promoting controlled play, clear account controls, and easy access to support when it’s needed. This page explains the protections we offer and practical steps you can take to manage your activity.
Our player protection principles
We believe gambling should be a form of entertainment, not a source of harm. We encourage players to set limits, recognise risk signs early, and reach out for help. We treat requests for limits and account breaks promptly and respect privacy throughout any support process.
Activity-control tools
We provide tools and options to help you control your play. These include the ability to request deposit limits, ask for temporary account time-outs, and arrange longer self-exclusion if required. To set or change any control, contact our support team from your account and we will apply the restriction as quickly as possible.
Deposit limits and loss controls
You can limit how much you deposit over set periods to keep spending in check. If you find your deposits are increasing, ask us to lower or suspend them. We also offer ways to review your transaction history so you can track spending and spot trends.
Time limits and session controls
Taking regular breaks helps maintain perspective. We support short cooling-off breaks as well as longer account suspensions on request. If you want automatic session reminders or shorter play windows, contact support and we’ll discuss available options.
Self-exclusion
If you need a full break from online gambling, self-exclusion is available. We can lock your account for a specified period or permanently close it on request. Self-exclusion requests are handled confidentially; during the exclusion period you will not be able to access your account or deposit funds.
Recognizing problematic behaviour
Watch for common warning signs such as:
- Difficulty sticking to set limits or chasing losses
- Neglecting work, study, or family commitments
- Hiding gambling activity or lying about spending
- Borrowing money to gamble or using funds needed for essentials
Practical tips to stay in control
- Set realistic deposit and time limits and review them regularly
- Use account breaks if play feels compulsive or stressful
- Keep gambling separate from paying bills or essential spending
- Talk openly with someone you trust about any concerns
Professional help and support organisations
If you or someone you know needs extra support, consider trusted resources such as ConnexOntario, Gamblers Anonymous, or provincial problem‑gambling helplines. You can also contact local health services or call 211 for information on community supports in your area. If you need immediate assistance with your account, please contact our support team through your account so we can help implement the appropriate safeguards.