Player Privacy Policy
Welcome to the Privacy Policy for Royal Ace. This page explains how we collect, use, store, and protect the personal information of players in Canada. We take privacy seriously and aim to describe, in clear terms, what data we gather, why we need it, and how you can manage your information while using our site and services.
Types of Data We Collect
Personal data
When you register an account we collect personal information such as your full name, date of birth, email address, residential address, and contact number. For verification and regulatory checks we may also collect government-issued ID documents and proof of address when you request withdrawals or when required for account security.
Technical data
We collect technical information from devices used to access our services, including IP address, browser type and version, operating system, device identifiers, and connection details. This information helps us maintain the site, detect fraud, and provide a stable service on desktop and mobile browsers.
Transactional data
We record deposits, withdrawals, game activity, bet history, bonus use, and payment method details. Payment processor transaction IDs and partial card or wallet details are retained as needed to complete and reconcile transactions and to prevent abuse.
How We Use Your Information
We use personal and transactional data to create and manage your account, process payments, verify identity, detect and prevent fraud, and respond to support requests. Technical data is used to improve service performance and security. With your consent, we may send informational messages about account activity and promotional communications. You can opt out of marketing at any time.
Data Protection Practices
We apply organisational and technical safeguards to protect information from unauthorised access, disclosure, alteration, and destruction. This includes encrypted connections for data in transit, restricted access controls for staff, and secure storage systems. Only authorised personnel and trusted third-party processors have access to personal data as needed to provide services.
Cookies and Tracking Technologies
We use cookies and similar technologies to remember preferences, support login sessions, analyse site traffic, and personalise content. Third-party analytics and advertising providers may set cookies for reporting and measurement. You can manage cookie settings in your browser and opt out of certain tracking tools via the cookie controls on our site.
User Rights
Canadian users may request access to their personal information, request corrections, and ask that we delete or restrict processing where applicable. You can also withdraw consent to direct marketing communications. We will respond to requests after verifying your identity to protect account security.
Access, Correction and Deletion
To exercise your rights, contact us at [email protected]. Please include sufficient details to identify your account. We will verify your identity and respond within a reasonable timeframe. Some data may be retained where required for legal, tax, or security reasons.
Information Sharing and Third Parties
We share data with trusted third parties such as payment processors, game providers, identity verification services, and fraud prevention partners. We may also disclose information when required by law or to protect our customers and systems. All partners are subject to confidentiality and security obligations.
Privacy Policy Updates
We may update this policy from time to time. Material changes will be posted on this page with an updated effective date. Continued use of the site after changes indicates your acceptance of the updated terms.